We're all busy, so we should concentrate upon those areas which give us the most satisfaction or earn us the most money. Or hopefully, both!

Now we all know what we enjoy! Unfortunately, it's in our own heads and it's constantly changing. We really need to keep our colleagues up to date.

That's the easy bit. We need to know which business lines earn us the most money. We also need to spot trends in the business and plan for any seasonal fluctuations. The real benefits come when these processes require little time to administer. You're so busy, It'll never get done unless it is quick and easy.

Our systems should give us more information about our clients than they know about themselves. This allows us to plan our workload, market relevant services to them and most importantly, by adding value to their business, differentiate ourselves from our competitors.

Reports should be short - no-one ever reads those monster reports properly.

We should be be managing by exception. Why bother looking at all the work in progress, when 80% of it's under the control of your managers and they're doing just fine. We should be concentrating upon the 20% which are in danger of going awry.

Let Cynare show you how.